[SGVHAK] ATT U-verse vs TimeWarner cable

[Matthew Campbell]

Hi Claude,

I have had uVerse for 2 years in a couple of forms.  AT&T's service is
beyond crappy.  The first time I was mis-billed over $700 and my phone
service was cut off due to their aggressively inaccurate billing
department.  I eventually cancelled the service.

I tried it again this year and the experience was just as bad.  Over $400
in mis-billing in the last 3 months. Each time you have to call in,
navigate an arcane voice recognition system, (shouting "give me a damn
human" three times in a row will connect you) and incompetent service ("oh
you are having a routing problem?  Let me reset your password for you.  You
don't want to reset your password?  Here is my manager.  (manager:) So you
have a routing problem?  You can't adjust that in our firmware, everything
has been locked out to make sure it works.  Let me send out a technician to
check your lines)  WTF?!?  I spent over 40! hours on the line to get it
working.

They dialed in and changed the settings on my router without asking my
permission knocking me off the network for 2 days until I noticed and
corrected.

Missed appointments?  Down for another 72 hours waiting at home (taking
time off work) for them to miss three appointments in a row.  The excuse?
"We contract out all our technicians and have to pay them overtime on
evenings and weekends.  You called on a Friday morning and we didn't have a
service tech in your area for Friday afternoon so we scheduled a series of
visits but they were denied to save us money"  Basic phone and Internet
service were finally restored Monday afternoon.  The cause? "One of our
technicians disconnected you while installing another party in your
neighborhood".  This has happened a dozen times in the last 10 years...  :(

The good side is that once you have it working it will stay up and stable
for the next 6 months until they change something else.

17 down, 1.5 up.  Their modem is useless as a router or DHCP server.  Use
your own router behind theirs but beware, their router has locked down
firmware with a completely brain dead interface.  No routing, port
forwarding configuration asinine, etc..

The preceding is just my opinion as a happy AT&T customer for 20 years.

Matt


---------
*Matthew Campbell*
Storage Solution Consultant
Storage Design and Engineering

*Kaiser Permanente*
IMG-Systems Integration
99 S. Oakland
Pasadena, CA 91101

626-564-7228 (office)
8-338-7228 (tie-line)
818-314-9897 (mobile phone)
Green Center 3-North, 031W29
---------
*kp.org/thrive*


On Thu, Sep 12, 2013 at 10:32 AM, Stan Slonkosky <stan.ke6zc at gmail.com>wrote:

> You might want to look into DSL Extreme Fusion if it's available in your
> area.
>
> Stan Slonkosky
> Sent from my iPad
>
> On Sep 12, 2013, at 9:42, Claude Felizardo <cafelizardo at gmail.com> wrote:
>
> > Okay, so I'm getting ready to call TimeWarner to see about dumping AT&T
> DSL for faster upload speeds (768K upload is just too darn slow when trying
> to sync with the cloud, eg, Dropbox) when I get an email from AT&T offering
> to transition to their U-verse for free.  Email says equipment is free, no
> mention of installation costs, but they will match or beat my current
> speed.  I have their Elite which is their fastest residential DSL and get
> anywhere from 4 to 6 Mb down, 768 Kb up.  I've been holding off making
> changes because I don't want to lose my static IP but if I can get just
> U-verse internet at a reasonable price without having to bundle TV or
> voice, then I may give them a try.  Any thing I should ask when I call?
> >
> > Everyone happy with U-verse?  What kinds of speeds up and down are
> people getting?
> >
> > BTW, I tried looking for pricing on ATT Business DSL and it looks like
> you can get as much as 6 Mb up but all I can find is starting prices at
> either $40 or $30/mo?  I currently pay $46/mo and see that the current
> price for presumably new users is $35/mo.  Anyone using ATT Business DSL?
> >
> > Looks like TimeWarner wants $55 for Turbo with up to 20 Mb down and 2 Mb
> up or $65 for Extreme (up to 30/5).  Kinda partial to TimeWarner since I
> know my TiVo's will work with their system and I'm happy with the channels
> we get now whereas I know ATT U-verse IPTV is not compatible with TiVo
> (connecting to their receivers via analog is not an option I will
> consider).  So long term I'm more inclined to bundle cable and internet but
> I don't want to give up my hard phone line.
> >
> > Claude
> >
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://sgvhak.net/pipermail/hak/attachments/20130912/c27acfd3/attachment.html>